Role: Desktop Support Specialist
Duration: 12 month contract with the potential for extensions
Location: Onsite in Phoenix, AZ at the Phoenix Airport (3400 E Sky Harbor Blvd, Phoenix, AZ 85034)
Travel: Must be willing to travel 80% of the time (mostly day trips, possibility for the occasional overnight)
Work Authorization: Must be able to work independently on W2 without sponsorship now or at any point in the future.
Job Description:
Install, maintain and troubleshoot a variety of hardware and software equipment. Effective communication is essential for this role as the individual will interact frequently with front line employees and will also be visible to customers.
Responsibilities
• Implement and support desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment
• Provide a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations
• Perform preventative maintenance on operational equipment
• Configure, install, customize, maintain, test, and troubleshoot hardware systems with minimal direction
• Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment
• Provide exceptional Customer Service to our Internal Customers
• Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise
• Update DASH cases
• Create status reports for Leadership on Field installations
• May perform other job duties as directed by Employee's Leaders
Required Skills and Experience
-3-5 Years of experience with Hardware Field Technician experience
-Knowledge of cabling infrastructure and its topologies
-Knowledge of Low Voltage cabling required
-Ability to troubleshoot and maneuver within Windows’ operating systems
-Ability to maneuver within Active Directory; moving work station object
-Skilled in Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM)
-Knowledge in basic Network Troubleshooting
-Skilled in assigning applications and knowing where particular applications are coming from in SCCM
-Ability to demonstrate success with problem-solving abilities
-Skilled in strong Customer Service
-Valid drivers license
Nice to Have Skills and Experience
-ServiceNow experience
-Airport Experience as a Field Technician or Hardware Technician
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